TOEFL Listening conversation sample

Campus conversation sample: course registration problem

Practice the service-office conversation type that appears in TOEFL Listening. This sample tests purpose, function, and detail.

Why this target: course registration is a common campus-administration context. After this sample, continue with Listening Practice Test 2, which includes several campus conversation passages.

Transcript

Student: Hi, I was told I should come here if I could not register for Biology 214. The online system says the lab is full, but the course is required for my environmental science major.

Advisor: Let me pull up the section list. Biology 214 lecture still has seats, but you are right, the Tuesday lab is full. Are you trying to take that specific lab because of another class conflict?

Student: Yes. The Thursday lab meets at the same time as statistics, and statistics is also required. I thought I could just join the lecture and wait for a lab seat to open, but the system will not let me register for only the lecture.

Advisor: It will not, because the lecture and lab are linked. Let's not solve the problem twice, though. First I want to check whether you actually need Biology 214 this semester or whether it can move to spring.

Student: My department checklist says it should be completed before field methods, and I planned to take field methods in spring. If I delay 214, field methods would move to next year.

Advisor: That makes sense. In that case, you have two realistic options. One is to place yourself on the Tuesday lab waitlist and keep checking for movement during the first week. Students often change lab sections once they see their work schedules. The second option is to ask the instructor for a capacity override. It is not guaranteed, because labs have safety limits, but sometimes one extra student is possible if equipment allows it.

Student: Should I email the professor directly, or does this office send the request?

Advisor: You should email the professor. Include your major, your graduation plan, and the conflict with statistics. Keep it short. If the professor approves an override, forward the approval to this office and we will process the registration manually.

Student: OK. And if I stay on the waitlist, will I lose my place if I also ask for the override?

Advisor: No, those are separate. Stay on the waitlist today, then send the email. If neither works by next Friday, come back and we can talk about adjusting the spring plan.

Question 1: Purpose

Why does the student go to the advising office?

ATo ask whether statistics can be removed from his major requirements.
BTo find a way to register for a required biology course with a full lab section.
CTo complain that an instructor did not answer an email.
DTo switch from environmental science to biology.

Answer: B. The student's first line gives the purpose: he cannot register for Biology 214 because the lab is full, and the course is required.

Question 2: Function

Why does the advisor say, "Let's not solve the problem twice"?

AShe wants the student to stop explaining the conflict.
BShe thinks the student should choose a different major.
CShe wants to confirm the course must be taken now before discussing registration fixes.
DShe is refusing to help with the lab waitlist.

Answer: C. The advisor checks whether Biology 214 can move to spring. If it could, there would be no need to solve the lab conflict immediately.

Question 3: Detail

What does the advisor recommend that the student include in his email to the professor?

AA request to remove the lab requirement.
BHis major, graduation plan, and conflict with statistics.
CA copy of his statistics homework schedule.
DA list of other students on the waitlist.

Answer: B. The advisor gives this list explicitly while explaining the capacity override request.

Related listening practice